How can I check if the order has been placed correctly?

After placing the order, you will receive an automatic e-mail confirming its acceptance for execution. If you do not receive the e-mail, please contact us urgently.

Is it possible to receive a VAT invoice for purchases made?

Yes, please fill in the appropriate box when completing the order form.

How soon will I receive the package after placing my order?

Purchases are usually sent within 48 hours from the moment the order is placed and the payment is credited.

How quickly are payments posted to the account?

It all depends on the chosen form of payment. We book the longest payments made via a traditional transfer (up to 2 business days). Verification of payments by a quick transfer, credit card or BLIK carried out by the Przelewy24 operator usually takes a few minutes.

What is the waiting time for the shipment?

The waiting time for the shipment is the order processing time (usually up to 48 hours) + the time needed for delivery by courier companies (usually 1 – 2 days).

Is it necessary to keep a fiscal receipt?

The purchase document will be required in the event of a complaint, return or replacement of products.

Can a purchased product be returned?

The customer has the right to withdraw from the contract within 14 days of receiving the product. More information on this subject can be found in the ‘Regulations’ and ‘Returns and Exchanges’ tabs. Regulations oraz Returns and Exchanges.

Can I order jewelry for someone as a gift?

Of course. All you have to do is provide the final delivery address when placing the order and include a short information in the comments with the ordering guidelines. We can send a receipt or invoice in the form of a scan to the e-mail address provided.

What materials are G l a r e jewelry made of?

Our jewelry is made exclusively of precious metals, i.e. 925 silver and silver plated with a double layer of 24k gold. The raw materials used in the production process are of the highest quality.

What if I like the ring, but don't know what size I am?

For more information, please visit the tab ‘‘Size table’

How to care for and care for jewelry?

Detailed information and advice on jewelery care are described in the ” tab.‘Jewelery care